Technical Support and Assistance

Hours of Service

IDSync technical support team is available to assist you during our standard support hours of Monday through Friday, 8:00am to 5:00pm Eastern Standard Time.
Should you need support after our normal office hours, we office 24×7 extended hours support with a paid support contract.  You may reach our after hours team by calling one of our office numbers and selecting the option of EMERGENCY after-hours support

Emailed Support Requests

You may also open a support request by sending an e-mail to   E-mails submitted to this address will automatically create a support request in our system and an engineer will contact you as quickly as possible.

Contact Support

US and Canada

Toll-free: 1-888-908-7962
Direct:  1-419-931-0075


United Kingdom: +44 2070 486 298
Denmark: +45 7877 2120
Australia: +61 2807 35075