Cloud Billing

Identity Syncronizer v.4.1.194

Systems Impacted: IDSync Cloud Billing Audience: Connectwise Cloud Billing Issue(s) Addressed: Performance Enhancement Description of Issue:  The cloud billing system was retrieving all invoice data from the Connectwise system for each mapped customer account. This resulted in more data than necessary for operations and caused delay in the sync cycle. Resolution: The sync logic was modified to only bring […]

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Identity Syncronizer v4.1.189

Systems Impacted: IDSync Cloud BillingAudience: Connectwise Cloud Billing Issue(s) Addressed: Performance Enhancement Description of Issue:  Modification of logic to prepare for filtering agreements in order to reduce the number of agreement entries that are loaded from Connectwise.

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Identity Syncronizer v4.1.186

Systems Impacted: IDSync Cloud BillingAudience: Autotask Cloud Billing Issue(s) Addressed: Performance Enhancement Description of Issue:  Refined logic to only retrieve recurring service contracts from Autotask.R

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Identity Syncronizer v4.1.179

Systems Impacted: IDSync Cloud Billing Audience: Autotask Cloud Billing Issue(s) Addressed: Performance Enhancement Description of Issue:  The IDSync Cloud Billing system is derived from an on-premise billing product that IDSync developed in 2015 and 2016.  The on-premise product provided the ability to post count and cost data into “Installed Products” on the Autotask platform instead of posting to […]

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Identity Syncronizer v4.1.182

Systems Impacted: IDSync Cloud Billing Audience: Autotask and Connectwise Cloud Billing Issue(s) Addressed: International Currency Parsing Description of Issue:  Under some circumstances, the ODIN system returns foreign currency with a currency symbol and in other cases ODIN returns foreign currencies with a three letter currency code.  The IDSync Cloud billing system was originally coded with the expectation of […]

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Identity Syncronizer v4.1.181

Systems Impacted: IDSync Cloud Billing Audience: Autotask and Connectwise Cloud Billing Issue(s) Addressed: Cost data retrieval from Ingram Description of Issue:  For MSPs who have a large number of invoices per month from Ingram, the ODIN API would sometimes fail to return invoice data.  This would result in products displaying in the IDSync Cloud Billing platform with a […]

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Identity Syncronizer v4.1.183

Systems Impacted: IDSync Cloud Billing Audience: Connectwise Cloud Billing Issue(s) Addressed: Addition Rollup Description of Issue:  Under circumstances, it is possible for a Connectwise MSP to close new invoices before the IDSync system was able to detect these new invoices.  As a result, the invoices were ignored for purposes of triggering a “rollup” of additions for a given […]

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Identity Syncronizer v4.1.184

Systems Impacted: IDSync Cloud Billing Audience: Autotask Cloud Billing Issue(s) Addressed: Dropped Seat Processing Description of Issue:  Late last year, IDSync was asked to modify its adjustment processing to help ensure that “dropped” license seats would not be processed by Autotask as resulting in prorated credit values on customer invoices.  We made the requested change to adjustment […]

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