Autotask Identity Connector for Microsoft Active Directory


User Documentation


Identity Management Connector

for Microsoft Active Directory


When using Autotask, MSP and Consulting firms are faced with a challenge of on-boarding clients with many users. Each of these users and their contact information must be entered manually into the Autotask CRM system. Once added, the MSP can choose to provide their customer with access to their projects and tickets within the Autotask system via the Client Portal or Taskfire. Enabling either of these features requires the MSP to setup a User ID and password for the contact and maintain this information on an ongoing basis.  IDSync solves this problem and reduces the cost of identity managment for Autotask  users while at the same time opening up new business opportunities for the service provider.


Please click the PDF document title below for more detailed  Autotask User Documentation

IDSync Capability Brochure

Installation Guide

Getting Started Guide


Additional IDSync Questions?  Please Call or email customer service at InnerApps LLC:   or   (888) 908-7962