Identity Syncronizer Releases Active Directory Connector for Autotask

Identity Syncronizer™ Accelerates Service Provider Revenue & Reduces Costs

July 12, 2012

PERRYSBURG, OHIO – July 12, 2012 – Customers of Autotask can now take advantage of a tight integration between Autotask’s web-based business management software and Microsoft’s Active Directory Services using the Identity Syncronizer™ Identity Management Platform.  This new IDSync Connector, announced today by InnerApps and Autotask Corporation, dramatically improves an IT solution provider’s ability to provision system access and privileges for users and resources using Microsoft’s Active Directory as the centralized identity source for user provisioning and maintenance tasks.


The user’s identity information such as name, phone, login credentials and Autotask privileges are stored using Microsoft’s Active Directory within the IDSync™ framework.  IDSync™ ( manages the provisioning and synchronization of the data between Autotask’s security mechanisms and the centralized store of user’s identity and provisioning information.  Using standard Windows Security groups, an Autotask administrator can quickly provision large quantities of users for a new customer by simply adding the users to a group.   Autotask Client Access portal or Taskfire™ access may also be provisioned in the same way and will, in addition, provide password syncronization to streamline the user’s support experience.


IDsync supports two-way integration with Autotask.  This means that, if enabled, any updates that are made within Autotask to a user’s name, address, e-mail, and other contact or configuration information is automatically syncronized back to Active Directory saving the time and effort of having to log into the customer’s environment to make the changes in multiple places.    Further, if other IDSync Connectors are utilized (Hosted Exchange, Sharepoint, SQL, Parallels, IBM iSeries, etc.) these user information changes, made within Autotask, are automatically syncronized to all connected applications.   This keeps Autotask’s CRM database 100% up-to-date while automatically updating the client site at the same time.


The intent of IDSync is to reduce the on-boarding complexity and costs associated with initial provisioning for new clients AND to maintain that accuracy as the client’s employees change passwords, personal information or system and data access needs.  The real benefit for service providers is to accelerate their service revenue via faster on-boarding process.

“Service providers need to add new clients to their business management platform as quickly as possible to maximize their service revenues and reduce the amount of time they spend on repetitive tasks,” said Autotask Senior Vice President of Community and Business Development, Len DiCostanzo.  “Our goal is to continue to open up the Autotask architecture so that it can truly be a centralized business operating platform for service providers. The IDSync integration greatly simplifies administrative time and effort for our service providers and makes it easier for them to work with the identity information they need during on-boarding, and in on-going daily maintenance of user information.”


“As a service provider and long-time Autotask user, we know it takes ever higher efficiencies to succeed as an IT service provider,” said Toby Miller, CEO of InnerApps.  “Because we understood the needs of both service providers and the internals of Autotask, it made it easy to add the new Autotask Integration to the base IDSync product.  Working closely with Autotask we’re pleased to be able to move the state of the art forward and help other service providers with identity management issues.”

About Identity Syncronizer™

Identity Syncronizer™ is an Identity Access and Management (IAM) platform for both on-premise and Cloud based applications providing direct integration with Active Directory for provisioning, management, auditing, password synchronization, single password sign on and user self-service.  IDSync’s Autotask integration provides Autotask customers with full Active Directory integration for their end-customers and provides automated provisioning of end-users (contacts) into Autotask, two-way synchronization of contact/end-user information (name, address, e-mail, etc.), and provides Client Portal and Taskfire™ security provisioning and integration complete with full password synchronization and user self-service.    IDSync™ provides real-time updates to Autotask (not batched) as changes occur and, when combined with password synchronization and user self-service features, fully automates time consuming user security tasks for the MSP making their resources more productive.

 About Autotask Corporation

Autotask Corporation provides the world’s leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time
service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses. For more information about Autotask Corporation and products, please visit or call 518-720-3500 Ext. 1


For more information:

Autotask: Bruce McEwing,, 518-720-3500
IDSync: Marty Rini, , 888-908-7962