Info Sheet for IDSync’s Cloud Billing Studio, Easy Invoicing software designed to minimize the cost and effort associated with the rebilling of Marketplace SaaS software licenses.
Sales of SaaS Software
It all starts with the sale of software from the Ingram Cloud….the purchases and adjustments as customers add and disable licenses on a regular basis. Keeping track of the license count and the effective date of purchase, doing the pro-rating, can at a minimum be a huge time sink and may in fact be a back office bottleneck, trying to sort, collate, enter data, pro-rate, change prices, etc. causing late, incorrect and/or an expensive invoicing process.
All this to simply collect your money for what is already a thin margin business. IDSync Cloud Billing Studio streamlines the process of preparing an invoice to help the MSP reduce the time and cost of collection.
Additional Info & Video
For MSP’s – Automate the Transfer of Billing Information – Ingram Marketplace to Your System
Selling cloud applications is an important part of the modern MSP business model. Invoicing for those software licenses in a timely way is important but can be time-consuming, tedious, error prone while using valuable administrative/IT resources to support the effort.
Fill the Gap
When a service provider fulfills a customer order through the Ingram Marketplace, there is a data gap and a need for the MSP to integrate Marketplace sales data into their billing system to use for easy accurate customer invoices. This can be an intense administrative task if done manually.
Recognizing this gap between systems, IDSync® developed the Cloud Billing Studio product line using Ingram Marketplace data and approved Ingram access methods to provide the missing data in an automated “easy to invoice” format.
The Manual Billing Challenge
The lack of an automated method means that a manual and redundant process is required to prepare the invoicing data for use by the MSP’s invoicing system. Then there are the info tools needed to manage the pile of monthly sales transactions and add/change/delete license events requested by customers. And then there is the pro-rating calculations for partial month usage, etc.
- Reduce Your Accounting Costs
- Eliminate Redundant Data Entry
- Automate Data Transfer
- Improve Your Cash Flow
The challenge is to manually collect, collate, match and apply license add/change/deletes that have been entered into the Ingram Marketplace to a corresponding customer in an efficient way such that the cost of administration does not exceed the margin associated with the sale of the software subscription or the time available to get an invoice out the door.
Prompt Payment Requires a Prompt Invoice
To be paid promptly, one must invoice promptly. To delay invoicing is to invite collection and customer satisfaction issues. To try and produce an accurate invoice can take significant administrative effort and be a burden on the IT and business staffs at times of the month when they are already dealing with normal month-end processes.
IDSync® Has a Better Way – Fresh Billing Data as Needed – A Process that Works
Use IDSync’s Billing Studio for the Ingram Marketplace and connect your Autotask or ConnectWise system to the Ingram Marketplace. The Billing Studio software monitors the Marketplace for changes in license count and product data and fresh information will update your invoicing system when you need it in near real-time. IDSync® eliminates the manual chores of maintaining the timeliness and accuracy of your customers’ Marketplace purchases and makes it easy for the MSP to get an invoice out the door.
What is Cloud Billing Studio?
IDSync’s Cloud Billing Studio is an integration between the Ingram Cloud Marketplace and the invoicing systems used by their MSP customers for purposes of reducing the time and cost to the MSP to reinvoice
Marketplace SaaS subscriptions.
The software includes secure integrations to Marketplace invoicing data and process in formats that are convenient and easy for the MSP to complete the reinvoicing of SaaS subscriptions.
It includes license counts, effective dates, subscription data and is used to update the MSP’s invoicing database for further processing to include prorating, Azure billing info, MSRP, product description over-rides and more.
This supports the MSPs need for an easy, quick, hands-free, invoice-ready data package suitable for import to the supported PSA systems (Connectwise & Autotask) via an API to API direct integration of systems and other 3rd party systems via file import for example, QuickBooks, Xero, etc.
What are the primary software features of the product?
- Billing Console
- Dashboard Reports
- Data Exports
- Account/Subscription Mapping
- Alerts & Notifications of Changes
- User Rights Administration
- QuickStart Deployment Service
QuickBooks, Xero & Other Invoicing Systems
For 3rd party invoicing systems including QuickBooks and Xero, Marketplace data is delivered using “Smart Template” technology to support the extraction, transformation and reimport of Marketplace data. For PSA systems, these are supported by automated monitoring and updating of subscription/invoicing data needed to support the PSA billing process.
Dashboard Report Features
All Dashboard reports feature sort, filter, select & export capabilities designed to assist the back office staff manage the data and management reports useful for marketing and sales planning purposes. The data is derived from the MSP’s subscription info in the Marketplace and updated for MSP use,
on average, about every 2 hours.
Use Case for IDSync’s Cloud Billing Studio
While IDSync’s Cloud Billing Studio has many automated features, including Alerts, analytic reports and graphs to help manage the billing process, the primary focus of system is to track and simplify the rebilling of licenses.
The license count and effective dates are the key ingredients to calculating your customer’s invoice and getting paid. IDSync provides this information in a format that makes it easy to prepare that invoice and get it out the door.
Tight Integration with Ingram Marketplace
Using Ingram the standard API in the Ingram Marketplace a tight integration between Ingram and the MSP’s invoicing system offers the MSP an easy way to create the data input neeted to match their invoicing process.
Your Staff Will Approve
So whether it is an invoice for a single customer or batch of them, the process is simple fast and flexible. We invite you to start using Cloud Billing software today…..not only will your back office staff like it, taking the effort out of rebilling, but, so will your CFO and sales staff for it’s effect on working capital, bad debt and improved customer satisfaction.
IDSync Has a Better Way – Fresh Billing Data as Needed – A Process that Works
We invite you to try it today, it is easily downloaded from the Marketplace and you are just a few short steps away from “up and running” with Easy Invoicing.
FREQUENTLY ASKED QUESTIONS
- How often is the data current?
¼ – 4 hours after a Marketplace subscription purchase or other change transaction.
- How much effort does it take until it is ready for use?
2-3 desktop sharing sessions to train the back office staff (see Quickstart) and get a representative set of MSP accounts actually reinvoicing. The goal is knowledgeable staff, fast start and a processing pattern that can be repeated every invoicing cycle.
- How do you do pro rate partial month subscriptions?
Just Like Ingram – prorate the month of purchase. There is also an option to pro rate the last month.
- How do I know who to bill and when?
We provide a dashboard report that allows you to shows all accounts, all subscriptions, with start and end date subscription information. IDSync also tracks and reports on upcoming scheduled invoice for cash management and back-office planning purposes.
- How can I predict when the Ingram invoice will arrive?
See IDSync’s invoice calendar dashboard to predict invoicing schedule and plan for invoicing events.
- Can I change prices or product descriptions?Yes, at the individual account level or globally for all accounts you can over ride standard suggested Marketplace prices.
- What about User Requirements?
To deploy IDSync in an effective manner, administrative login credentials to the Marketplace, the PSA system if using one (Connectwise or Autotask) their invoicing system and the IDSync Cloud Billing Studio.
All interaction with the IDSync cloud is via a modern browser and operations of the integrated systems is usually managed by back office staff who have an understanding of the Ingram Marketplace, the invoicing system they use and the nature of the problem to be solved, integrating these systems so they work together.